National Oversight & Audit Commission https://www.noac.ie/ Providing national oversight of local government in Ireland Thu, 30 Apr 2026 14:15:29 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 https://cdn.noac.ie/wp-content/uploads/2020/04/cropped-national-oversight-and-auditing-commission-favicon-32x32.png National Oversight & Audit Commission https://www.noac.ie/ 32 32 Customer Service Workshop 2025 https://www.noac.ie/customer-service-workshop-2024-2-copy-2/ Thu, 30 Apr 2026 11:44:59 +0000 https://www.noac.ie/?p=11767 NOAC hosted its second annual workshop in Kilkenny Castle to showcase examples of good practice in customer service, as well…

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NOAC hosted its second annual workshop in Kilkenny Castle to showcase examples of good practice in customer service, as well as some informative results from a national survey of customer service in local authorities and customer service in local government in Kilkenny Castle on 22nd October 2025.

The Workshop was an excellent opportunity for Directors of Services responsible for customer services and Heads of Communication Units in local authorities across Ireland, as well as other key stakeholders in the sector, to meet and discuss an array of important initiatives around the area of customer service.

Projects featured on the day were a personal and community resilience booklet to ensure that every household received vital emergency preparedness information, a podcast introducing some of the people delivering services in the city, migrant forum established to empower migrant communities, generative AI Lab, the first in Ireland to explore how technologies can enhance the delivery of public services while ensuring ethnical and responsible use and a housing portal which allows the public to see detailed information about both housing supply and demand in the local authority area.

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NOAC Annual Report 2025 https://www.noac.ie/noac-annual-report-2025/ Thu, 23 Apr 2026 08:12:38 +0000 https://www.noac.ie/?p=11725 The Twelfth Annual Report of NOAC provides a comprehensive review of its activities during 2025. It highlights the work carried…

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The Twelfth Annual Report of NOAC provides a comprehensive review of its activities during 2025. It highlights the work carried out in fulfilling its statutory functions, which are wide ranging and cover all local authority activities, involving the scrutiny of performance generally, and financial performance specifically.

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Good Practice in Local Government Seminar 2026 https://www.noac.ie/good-practice-in-local-government-seminar-2026/ Mon, 20 Apr 2026 14:52:00 +0000 https://www.noac.ie/?p=11654 NOAC hosted its eighth Good Practice in Local Government Seminar, in collaboration with the Local Government Management Agency and the…

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NOAC hosted its eighth Good Practice in Local Government Seminar, in collaboration with the Local Government Management Agency and the County and City Management Association, in the historic surrounds of Kilkenny Castle on 10th March 2026.

This key event in the local government calendar allowed for the showcasing of a wide range of local authority initiatives such as the Development and Implementation of Equity Register Module for Affordable Housing Scheme, the launch of 'Lámhleabhar Gaeilge', Online Purchase Request Form for libraries, 60+ Climate Action Drive, HR Onboarding App and Robitic Process Automation of the MyPay Superannuation Starter Notification Process

The projects on show demonstrated examples of good practice in local government that can be replicated across much of the sector, encouraging the sharing of knowledge within the sector and allowing local authorities to improve the lives of the communities that they serve.

Case Study Presentations

View individual presentations from the seminar below:

Fingal County Council

Fingal County Council developed and implemented an Equity Register Module on Agresso to assist in the management of its role as a secondary lender under the Affordable Housing Scheme, where the Council retains a long term equity share in affordable homes. Managing equity shares investment involves meticulous tracking of complex financial and legal information, including purchaser details, equity percentages, redemption payments, and associated legal documents.

To address risks around accuracy, security, and long term management, Fingal County Council collaborated with Ascendas Business Solutions who were engaged to develop a Loans Module for Agresso. The module automates complex equity calculations, enhances reporting, and ensures transparency in managing public funds.

The equity Register is now fully operational in Fingal County Council and has delivered significant benefits -

Registered 1,046 affordable properties;

Recorded €69 million in equity shares issued to purchasers;

Streamlined reporting and departmental grant drawdowns; provides robust data for forecasting and financial planning; the project demonstrates best practice through its strong interdepartmental coordination, partnership with an Irish software provider, and its scalability for use by other local authorities. It addresses the core challenge of safeguarding significant financial and legal information related to long-term equity shares under the Affordable Housing Scheme, ensuring transparent, accountable management of public funds.

Offaly County Council

The publication of Lámhleabhar Gaeilge represents a practical and innovative step towards promoting the Irish language within Offaly County Council. This initiative demonstrates how local authorities can lead by example in conserving and promoting our national language. By focusing on accessibility, usability, and statutory compliance, the handbook empowers staff and Councillors to engage with Irish in a meaningful way, ensuring it remains a living part of our daily interactions.

This initiative demonstrates how Offaly County Council is embedding Irish language use into its internal culture, rather than treating compliance as a mere formality. It reflects a genuine commitment to making Irish visible and accessible in the workplace, in line with national policy objectives for language preservation and revitalisation as we move towards 2030.

The handbook was circulated internally to all Councillors in 2025, accompanied by a short briefing session to explain its purpose and demonstrate its use. Feedback has been overwhelmingly positive. Staff have reported feeling more comfortable incorporating Irish into emails and meetings, while Councillors have expressed appreciation for a resource that supports them in fulfilling their public role with confidence.

Cork County Council

The library purchasing team identified the need to improve the internal paper-based system by moving to an online digital system.

Staff in the purchasing team work with Cork County Council’s Service Design and Transformation Team (SDT) to develop an online request form on the staff portal. The process involved initial consultation between librarians and the SDT team followed by building, reviewing and revising the form.

It was then piloted in two branch libraries, rolled out across all branches and finally evaluated through a staff feedback survey.

The introduction of the forms has resulted in:

Streamlined and centralised purchase requests, improving tracking, transparency, and team collaboration;

Continuity of purchase requests being received regardless of staff absences or delivery delays with internal post;

Increased efficiency because of standardised data inputs;

The online form should reduce paper usage in alignment with long-term     sustainability goals;

Provision of accurate monthly statistics on purchase requests for informed planning and reporting.

Galway County Council

The 60+ Climate Drive was delivered as a grassroots, community-based initiative led voluntarily by retired UN Resident Coordinator Jacinta Barrins. She designed and facilitated a six-week climate action course for older adults, travelling across Galway City and County to meet groups in their own communities. The conversational, accessible format of this drive ensured participants felt confident exploring climate science and behaviour change.

The project exemplifies good practice by demonstrating how local authorities can collaborate effectively with skilled external experts. Through partnership with Galway County Council’s Climate Action Unit, Jacinta aligned her outreach with local priorities while engaging Men’s Sheds, Women’s Groups, carers’ networks and Active in Age groups—showcasing a scalable, low cost engagement model that other councils can replicate.

The initiative responds to a clear need to engage older adults - a demographic often overlooked in climate policy. By addressing gaps in climate literacy and motivation, the project empowers over-60s to take meaningful, practical climate action.

Kildare County Council

Kildare County Council’s Onboarding App was delivered through a fully collaborative, in-house partnership between the HR Recruitment Team and the IT Development Section. Using existing Microsoft Power Platform licences, the project was designed through joint workshops, iterative testing, and inclusive decision making, ensuring the system reflected real operational needs while incurring zero additional cost.

The project exemplifies best practice by demonstrating how local authorities can leverage existing technologies to solve shared challenges such as high recruitment volumes, remote accessibility, data security, and paper heavy processes. Its success highlights opportunities for wider sectoral collaboration, the same pattern (Dataverse, Power Apps, Power Automate, MS Graph API and iDocs) can be used and adapted for other services, supporting council wide digital consistency.

The app addresses the significant increase in recruitment activity since 2020 and the inefficiencies of a manual, paper-based onboarding process. It creates a streamlined, paperless, auditable workflow that improves efficiency, reduces risk, supports blended working, and provides real-time recruitment data for enhanced decision making.

Laois Council Council

The MyPay RPA Starters project introduced Robotic Process Automation (RPA) to automate the Superannuation Starter Notification process within Local Government’s flagship payroll and superannuation shared service (MyPay). The process had been manual, repetitive, and resource-intensive, with increasing volumes and compliance demands placing pressure on staff capacity and turnaround times.

Delivered under the Office of Government Procurement RPA Framework and primarily funded by the DHLGH’s Local Government Digital Transformation Fund with great support from the LGMA’s PMO office, the project deployed an unattended software bot (“Mandy”) to validate, process, and update starter notifications across systems with minimal human intervention.

The solution has processed over 2,700 starter notification forms since the project launch in April 2025, delivering efficiency savings comparable to approximately three full-time equivalents, improving data accuracy, strengthening audit controls, and enabling staff redeployment to higher-value work. The approach is scalable, transferable to other shared service processes, and demonstrates practical, people-centred digital transformation within Local Government.

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10 MARCH 2026: NOAC GOOD PRACTICE IN LOCAL GOVERNMENT SEMINAR 2026 https://www.noac.ie/10-march-2026-noac-good-practice-in-local-government-seminar-2026/ Tue, 10 Mar 2026 11:13:29 +0000 https://www.noac.ie/?p=11600 This is NOAC’s eighth Good Practice in Local Government seminar, an annual event organised by NOAC, in collaboration with the…

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This is NOAC’s eighth Good Practice in Local Government seminar, an annual event organised by NOAC, in collaboration with the Local Government Management Agency, which showcases a range of outstanding projects from local authorities.

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NOAC carries out a review of the performance of Louth County Council https://www.noac.ie/noac-carries-out-a-review-of-the-performance-of-louth-county-council/ Mon, 01 Dec 2025 16:40:52 +0000 https://www.noac.ie/?p=11432   The National Oversight and Audit Commission (NOAC), is delighted to publish its review of Louth County Council, the fifth…

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The National Oversight and Audit Commission (NOAC), is delighted to publish its review of Louth County Council, the fifth in a new series of reports that offers a more in depth assessment of the performance of local authorities in Ireland.

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Review of Local Authority and Regional Assembly Corporate Plans 2025 – 2029 https://www.noac.ie/review-of-implementation-of-corporate-plans-2025-2029/ Fri, 28 Nov 2025 15:07:04 +0000 https://www.noac.ie/?p=11402 Publication of the National Oversight and Audit Commission's "Review of Local authority and Regional Assembly Corporate Plans 2025 - 2029".…

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Publication of the National Oversight and Audit Commission's "Review of Local authority and Regional Assembly Corporate Plans 2025 - 2029".

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The National Oversight and Audit Commission Reviews The Performance Of Westmeath County Council As Part Of Its Scrutiny Process https://www.noac.ie/the-national-oversight-and-audit-commission-reviews-the-performance-of-westmeath-county-council-as-part-of-its-scrutiny-process/ Tue, 25 Nov 2025 17:06:50 +0000 https://www.noac.ie/?p=11379 View Press Release - 17 November 2025

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NOAC Hosts A Workshop For Key Players In The Oversight Of The Local Government Sector https://www.noac.ie/noac-hosts-a-workshop-for-key-players-in-the-oversight-of-the-local-government-sector/ Wed, 05 Nov 2025 11:52:59 +0000 https://www.noac.ie/?p=11265 The National Oversight and Audit Commission hosted a workshop for the Chairs of the local authority Audit Committees today Wednesday,…

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The National Oversight and Audit Commission hosted a workshop for the Chairs of the local authority Audit Committees today Wednesday, 5 November 2025.

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Customer Service Workshop 2025 https://www.noac.ie/customer-service-workshop-2025/ Wed, 22 Oct 2025 10:43:53 +0000 https://www.noac.ie/?p=11169 Today, October 22, in Kilkenny Castle, the National Oversight and Audit Commission (NOAC), Ireland’s independent oversight body of the local…

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Today, October 22, in Kilkenny Castle, the National Oversight and Audit Commission (NOAC), Ireland’s independent oversight body of the local government sector, welcomed attendees from across the sector to its second annual workshop: Enhancing Customer Experience in Local Government. The workshop celebrated diverse projects from Galway and Dublin City Councils, Limerick City and County Council, as well as Monaghan and Galway County Council. Attendees also heard findings from the most recent national survey on customer service in local authorities carried out by the Local Government Management Agency.

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2024 Performance Indictor Report https://www.noac.ie/2024-performance-indictor-report/ Tue, 30 Sep 2025 05:26:18 +0000 https://www.noac.ie/?p=11074 Published today, the latest Local Authority Performance Indicator Report from the National Oversight and Audit Commission (NOAC), Ireland’s independent statutory…

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Published today, the latest Local Authority Performance Indicator Report from the National Oversight and Audit Commission (NOAC), Ireland’s independent statutory body responsible for overseeing the performance of the local government sector and assessing how local authorities’ deliver for their communities across the country, reports on 46 indicators over 11 key areas.

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