NOAC hosted its second annual workshop in Kilkenny Castle to showcase examples of good practice in customer service, as well as some informative results from a national survey of customer service in local authorities and customer service in local government in Kilkenny Castle on 22nd October 2025.

The Workshop was an excellent opportunity for Directors of Services responsible for customer services and Heads of Communication Units in local authorities across Ireland, as well as other key stakeholders in the sector, to meet and discuss an array of important initiatives around the area of customer service.

Projects featured on the day were a personal and community resilience booklet to ensure that every household received vital emergency preparedness information, a podcast introducing some of the people delivering services in the city, migrant forum established to empower migrant communities, generative AI Lab, the first in Ireland to explore how technologies can enhance the delivery of public services while ensuring ethnical and responsible use and a housing portal which allows the public to see detailed information about both housing supply and demand in the local authority area.